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Technology Services - IT Helpdesk Technician II

Alexandria City Public Schools (Virginia)

Alexandria, VA

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  Save this job      2025-07-13

Technology Services - IT Helpdesk Technician II

Alexandria City Public Schools (Virginia)

Alexandria, VA
 
Salary: $53395.2 - $65644.8
 
Country: Canada
 

Job Description:


The TS Technician II position provides user support in resolving software and hardware problems encountered by students, in-school staff, and other employees, as directed by the Director of IT Infrastructure Support Services and various service desk personnel. The position resolves problems and determines appropriate actions for resolution. The position may distribute, maintain, exchange, repair, and support a variety of school-based hardware and software technologies. Responsibilities extend to conducting application training and installing program upgrades and service releases. 

Qualifications:

 

Education:  High School diploma or equivalent.

Certificates & Licenses:  Requires a valid driver’s license.

Experience: Job-related experience is preferred.

 

Essential Functions:

  • Assists users with computer hardware and/or software applications (e.g. PC, website access, email setup, troubleshooting, etc.) to provide immediate problem resolution and/or referral for resolution.
  • Diagnoses hardware and/or software malfunctions.
  • Installs hardware and software products on a variety of hardware platforms to provide updated, enhanced, and/or upgraded computer capabilities.
  • Maintains records (e.g. email user identification, security access, licenses, contracts, hardware specifications, vendor lists, help desk log, work order system, etc.) to provide audit trails, control mechanisms, and document department activities.
  • Prepares documentation (e.g. instructions, notices, reminders, memos, etc.) to provide written support and/or convey information.
  • Researches hardware and software applications and recommends standardized equipment and applications in accordance with the district’s technology goals.
  • Perform service-related site visits to all ACPS properties (requires valid driver’s license).
  • Ability is required to schedule activities; gather and/or collate data; use basic, job-related equipment, and lift job-related equipment up to 50 lbs.

Clearances:

  • Criminal Justice Fingerprint/Background Clearance.
  • Tuberculosis Skin Test.

Public Health Compliance

  • Must follow safety and health protocols.

WP

About Alexandria City Public Schools (Virginia)

 

 

 

 

Alexandria City Public Schools (ACPS) places racial equity at the center of everything that we do as a school division. This challenges us to ensure our students are engaged in classroom instruction and have access to the educational resources needed to enhance their learning experiences. We will ensure that our schools are a safe, friendly and welcoming environment for all. We set clear division-wide priorities and programs to address opportunity and achievement gaps as well as make sure that all students graduate ready for college, careers and life. Our vision is big and bold, and the potential is enormous.

ACPS serves more than 15,000 students who hail from more than 119 countries and speak 124 languages. We have 18 schools, including two middle schools, two K-8 schools, one pre-K school and the internationally recognized Alexandria City High School.

Learn about ACPS schools and how we serve our students.