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Technology Services - Help Desk Technician III

Alexandria City Public Schools (Virginia)

Alexandria, VA

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  Save this job      2025-07-13

Technology Services - Help Desk Technician III

Alexandria City Public Schools (Virginia)

Alexandria, VA
 
Salary: $65644.8 - $80716.8
 
Country: Canada
 

Job Description

 

Under the general supervision of the Director of Infrastructure and Support Services within the Technology Services Department, the Help Desk Technician III will provide direct technology support to staff and students. Working at the helpdesk to provide support to staff. This position will coordinate support activities with the helpdesk coordinator, administrative support staff, TS services personnel. Extensive communicate with helpdesk staff and school-based staff in providing support for laptops, Chromebooks and related smart-classroom equipment, applications, and software is required.  

 

 

Qualifications:

 

   Any combination equivalent to:

  • Education: Bachelor’s degree preferred or equivalent years of experience
  • Certificates & Licenses: None required.
  • Experience:  Experience with assisting large scale deployments and projects; experience with device (laptop/tablet) management; work experience with end user support. Customer Facing Helpdesk support.  Experience with Service ticketing systems.

 

Key Competencies:

  • General knowledge of PC/Mac laptops and desktops, Chromebooks, Smartboards, and related additional classroom technology.
  • Use of ticketing systems and performing work as assigned by the helpdesk coordinator.
  • Participation in large scale deployments or projects
  • Familiarity with inventory management practices and software
  • Experience with office software and helpdesk ticketing systems and practices
  • Excellent verbal and written communication skills

Essential Functions:

  • Serve as a resource for staff who need troubleshooting help with ACPS  technology devices, applications, and programs
  • Manages system-wide hardware repair depot facility and communicates with vendors regarding warranties and repairs
  • Assist with standardized online testing as needed
  • May perform other additional duties or tasks as designated by supervisor.

 

 

Clearances:

  • Criminal Justice Fingerprint/Background Clearance.
  • Tuberculosis Skin Test.

  Public Health Compliance

  • Must follow safety and health protocols.

WP

About Alexandria City Public Schools (Virginia)

 

 

 

 

Alexandria City Public Schools (ACPS) places racial equity at the center of everything that we do as a school division. This challenges us to ensure our students are engaged in classroom instruction and have access to the educational resources needed to enhance their learning experiences. We will ensure that our schools are a safe, friendly and welcoming environment for all. We set clear division-wide priorities and programs to address opportunity and achievement gaps as well as make sure that all students graduate ready for college, careers and life. Our vision is big and bold, and the potential is enormous.

ACPS serves more than 15,000 students who hail from more than 119 countries and speak 124 languages. We have 18 schools, including two middle schools, two K-8 schools, one pre-K school and the internationally recognized Alexandria City High School.

Learn about ACPS schools and how we serve our students.